INTEGRA collects information that users voluntarily provide through our Services, including personal information such as name, email address, mailing address, telephone number, account credentials, and other information necessary to provide requested services.

INTEGRA may also collect demographic, financial, health-related, or administrative information necessary to administer benefit plans, process claims and reimbursements, and provide related services.

Information about devices and systems used to access our Services may be collected automatically. This information may include IP address, browser type, operating system, domain name, access times, device information, and referring websites. This information is used to operate, secure, maintain, and improve our Services and to generate aggregate usage statistics.

INTEGRA encourages users to review the privacy statements of third-party websites or services linked from our Services. INTEGRA is not responsible for the privacy practices or content of external websites or services.

You may choose to provide personal information when creating an account, accessing member services, submitting inquiries, requesting support, completing forms, or otherwise communicating with INTEGRA. Information provided by users is used only for the purposes described in this Privacy Statement and in accordance with applicable legal and regulatory requirements.

INTEGRA uses personal information to administer benefit plans, process claims and reimbursements, provide customer support, maintain account access, respond to inquiries, comply with legal and contractual obligations, and deliver services requested by users.

We may contact users regarding account activity, plan administration, reimbursement administration, customer service matters, compliance-related notifications, security alerts, service updates, system maintenance, or other operational communications related to the Services.

INTEGRA does not sell, rent, or lease personal information to third parties.

In certain circumstances, INTEGRA acts as a third-party administrator, business associate, or service provider for employer-sponsored benefit plans and may receive, use, maintain, or disclose Protected Health Information ("PHI") as permitted or required by the Health Insurance Portability and Accountability Act of 1996 ("HIPAA"), related regulations, applicable agreements, and other governing laws.

When acting in these capacities, INTEGRA handles PHI in accordance with applicable Business Associate Agreements, plan documents, organizational policies, and legal requirements governing the privacy and security of health information.

INTEGRA may share information with carefully selected third-party service providers that support benefit administration and business operations. These providers may include claims processing partners, pharmacy benefit management partners, benefit administration vendors, healthcare service partners, cloud hosting providers, technology service providers, customer support providers, payment processing providers, and other contractors performing authorized services on behalf of INTEGRA.

These providers are contractually required to safeguard information, maintain appropriate confidentiality protections, and use information solely for authorized business purposes.

INTEGRA may also disclose information when required by law, regulation, legal process, or governmental request, or when necessary to protect the rights, property, security, or safety of INTEGRA, its users, or others.

INTEGRA may analyze aggregate usage patterns within its Services to better understand how users interact with available features and to improve functionality, performance, reliability, accessibility, security, and overall user experience.

Such information is generally analyzed in aggregate form and is not used to provide targeted advertising.

INTEGRA retains personal, financial, and health-related information only for as long as necessary to administer benefit plans, process claims and reimbursements, provide customer support, and comply with contractual, legal, and regulatory requirements.

INTEGRA administers various health plan benefits, including but not limited to medical, pharmacy, flexible spending accounts (FSA), and health reimbursement arrangements (HRA). Retention periods vary based on the type of information, plan requirements, and applicable laws, including but not limited to HIPAA, ERISA, and IRS regulations.

In general, information is retained for the duration of plan participation and for any additional period required to fulfill audit, reporting, and recordkeeping obligations.

Users may request access to, correction of, or deletion of their personal, financial, and health-related information by contacting INTEGRA using the contact information provided below.

Upon receipt of a verified request, INTEGRA will take reasonable steps to delete or de-identify personal information, unless retention is required or permitted for legitimate business or legal purposes, including plan administration, claims processing, and compliance with applicable laws and regulations.

Certain information may be retained where necessary to:

• Comply with legal or regulatory requirements
• Complete ongoing claim or reimbursement processing
• Maintain records required for audit, plan administration, or compliance purposes

INTEGRA uses cookies and similar technologies to support the operation, security, performance, and functionality of our Services. These technologies may be utilized by websites, member portals, mobile applications, and related online services.

These technologies may help us:

• Maintain user authentication and account sessions
• Remember user preferences and settings
• Improve performance and reliability
• Monitor and protect service security
• Analyze overall usage trends
• Enhance functionality and user experience

Most web browsers allow users to manage cookie preferences through browser settings. Mobile devices may also provide controls relating to application permissions and certain tracking technologies. Restricting certain technologies may affect the availability or functionality of certain features.

Residents of certain states may have additional privacy rights under applicable law. Depending upon state residency and applicable legal requirements, individuals may have rights relating to access, correction, deletion, or information regarding personal information maintained by INTEGRA.

Requests concerning applicable privacy rights may be submitted using the contact information provided below. INTEGRA will review and respond to requests in accordance with applicable legal requirements.

INTEGRA uses reasonable administrative, technical, and physical safeguards designed to protect personal information from unauthorized access, use, alteration, or disclosure. Personal information is maintained in controlled environments and access is limited to authorized individuals and service providers with a legitimate need to use the information.

When personal information is transmitted through the Services, INTEGRA uses appropriate security measures, including encryption where applicable, to help protect the information during transmission.

INTEGRA may update this Privacy Statement periodically to reflect changes in its Services, business practices, legal requirements, or customer feedback. Users are encouraged to review this Privacy Statement periodically to remain informed about how INTEGRA collects, uses, discloses, retains, and protects information.

INTEGRA welcomes questions, comments, and requests regarding this Privacy Statement.

If you have questions about this Privacy Statement, wish to exercise applicable privacy rights, or believe INTEGRA has not adhered to the practices described in this Privacy Statement, please contact:

[email protected]

INTEGRA will use commercially reasonable efforts to review and respond to privacy-related inquiries in a timely manner.